A man with a backpack outdoors with trees in the background. Overlaid text says, 'Embrace Life Beyond Gambling. Connect with what really matters.' At the bottom, a help contact number and website, along with logos for ACT Government and GRC.

EASTLAKE GROUP cares about the wellbeing of its members and guests. Providing assistance to people experiencing harm from gambling is a key aspect of delivering safer and more enjoyable experiences.

Not only is this a legislative requirement but we know it also reflects community expectations. And it reflects our culture of care.

Gambling harms are broader than just financial losses. They can include health, wellbeing and relationship impacts that often extend beyond the person gambling to friends, family and the broader community.

We are committed to reducing gambling harm by:

  • Looking out for signs of gambling harm

  • Checking in on players regularly

  • Implementing harm prevention policies and procedures

  • Providing assistance, advice, or just someone to talk to

  • Taking action if we see signs of gambling harm

If you’re impacted by gambling harm, including by someone else’s gambling, help is available.  

Speak to our supportive staff or visit everystorymatters.act.gov.au to find out about the range of online, phone and face to face supports available.

New Language Guide Released for Gambling Harm Action Week

How might your language shape someone’s experience of gambling harm?

To mark Gambling Harm Action Week (20–26 October), the ACT Gambling and Racing Commission has released a new Guide for Talking About Gambling and Related Harms.

This year’s theme, Let’s change the conversation, encourages us to reflect on how language shapes public understanding of gambling harm. The guide promotes a balanced narrative—recognising that gambling is a risky activity that can harm anyone, and that responsibility for reducing harm is shared across individuals, communities, industry and government.

It also provides guidance on recognising the scope and scale of harms—from financial stress and relationship breakdowns to broader impacts on families and communities.

In the ACT, 1 in 6 people are affected by gambling harm—either their own or someone else’s. The guide offers practical tips for using person-first language, avoiding stereotypes, and including support options in communications.

Whether you’re a community member, service provider or communicator, this guide can help you start better conversations and reduce stigma. Read the guide and learn more at: www.act.gov.au/community/gambling-harm/talking-about-gambling-harm

Let’s change the conversation—because open, thoughtful dialogue is better than silence.